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Store Policies

Terms and Conditions

Return and refund policy

 

Thank you for being a NCRK Creations customer.  We love that you appreciate our collections and want you to feel great about everything you purchase from us.  


We accept returns on products, except for Final sale items.  Returns requests can be made within 14 days of receiving the product(s). 


To be eligible for a return, item(s) must be unused and in the same condition in which it was received.  Original packaging is also required.  Return shipping fee is paid by Buyer.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and notify you of the approval or rejection of your refund. Upon approval, your refund will be processed, and a credit will be applied to your credit card, within 5-7 business days.
 

Final Sale merchandise (markdown prices ending in .97 at time of purchase) cannot be returned.


Late or Missing Refunds

 

If you have a question about your refund, first check your bank account or credit card company.  It may take up to 30 days or more before your refund is posted, by your bank or credit card company.  If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@nckrcreations.com.

 

 

Ownership of intellectual property, copyrights and logos


The Service and all materials therein or transferred thereby, including, without limitation, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs and all Intellectual Property Rights related thereto, are the exclusive property of NCKR Creations. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publish, adapt, edit or create derivative works thereof.

 

Indemnification


You agree to indemnify and hold NCKR Creations harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Privacy Policy

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose site visitors' personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do you use cookies and other tracking tools?

Click here to view which cookies are stored on your site visitors' computer.              

 

 

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

 

How can site visitors withdraw their consent?

 

If you don’t want us to process your data anymore, please contact us at customersupport@ncrkcreations.com .

 

Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. 

 

Right to change and modify Terms


We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically.

 

Promotional emails and content

 

By creating a personal profile, you agree to receive from time to time promotional messages and materials from NCRK Creations, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

 

Preference of Law and Dispute Resolution

 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United States, California/Arizona, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in San Diego/Eagar. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

 

Customer Support & Contact Information

NCKR Creations, email: customersupport@nckrcreations.com